Shipping, Refund & Returns Policy

SHIPPING POLICY

We ship within Australia and worldwide offering various options to meet your needs. Shipping cost to your area and country is determined by destination, weight and shipping method chosen. To find out the shipping charges that apply to your order, simply start the process of creating an order, add the items to your shopping cart , click on 'Checkout', add sufficient address details to proceed to Step 3 - Payment. From here select the 'Method of Shipping' and the shipping cost for the order will display with the order totals. To cancel this process either close your browser or alternatively return to the shopping process by clicking on one of the Item Categories. We offer capped price shipping to Australia and select international countries (Conditions apply. Refer to minimum order quantities in shopping cart). Offer is valid for standard shipping only and does not include any custom duties, fees or taxes that may be assessed for international orders. Standard shipping does not include international FedEx deliveries, local courier or express post deliveries in Australia. While we are happy to offer capped price standard shipping to the vast majority of countries, we are unable to extend this offer to a small number of countries due to the additional shipping expenses associated with their locations. Shipping fees have been reduced for these destinations. Click here to view a list of countries that are not eligible for capped price international shipping.


How long will it take for my order to arrive?

This depends on the method of shipping requested and the country of destination. Typically, delivery is between 4-10 business days. Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure, these delays can be between 4-6 weeks except for Belgium, Italy and the Netherlands which can be up to 8 weeks on rare occasions.


Can I track my order?

You can check if your order has been sent by clicking on the "Track my Order" link in your order email confirmation.

Thanks To Nature uses Sendle Courier Service and Australia Post within Australia and for International deliveries. Thanks To Nature will notify you by email when the purchase has been sent, and a tracking number will be included on the email which can be used to track your order. 

Shipping prices calculated on the tables below.

NSW

REST OF AUSTRALIA

UP TO 250G

$6.80

$7.80

UP TO 1KG

$9.25

$10.25

UP TO 3KG

$12.25

$13.25

UP TO 5KG

$14.25

$15.25

UP TO 10KG

$21.25

$22.25

UP TO 50KG

$29.25

$30.25


NEW ZEALAND

ZONE 2*

REST OF THE WORLD

UP TO 250G

$13.75

$13.75

$13.75

UP TO 500G

$13.75

$19.67

$23.43

UP TO 1KG

$15.80

$30.79

$41.14

UP TO 1.5KG

$26.52

$48.72

$61.49

UP TO 2KG

$29.64

$59.16

$77.31

UP TO 3KG

$37.47

$82.31

$93.47

ABOVE 3KG

Price on request

 

*Zone 2: Bangladesh, Bhutan, Brunei, Cambodia, China, Cocos (Keeling) Islands, Hong Kong, India, Indonesia, Japan, Kazakhstan, Lao People's Democratic Republic, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Guernsey, Iceland, Ireland, Isle Of Man, Italy, Jersey, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Samoa, Solomon Islands, Timor Leste, Tonga, Tuvalu, Vanuatu, Canada, United States

 

REFUND & RETURNS POLICY

Thanks To Nature does not offer refunds or exchange for 'change of mind' reasons.

 

What if I am sent a defective item?

All Thanks To Nature products undergo stringent quality controls and checks from the beginning of the manufacturing process to the end postage and shipping dispatch. In the unlikely event that you do receive a defective item, please notify us within 5 days of receiving the item. If this policy is not adhered to, we will only accept defective items at our discretion.

 

I have not received or heard anything back from Thanks To Nature after returning a Thanks To Nature product?

Depending on where you are sending your returns items back from, the typical shipping time for items to arrive back to Thanks To Nature in around 10 days. This can be longer as Australian Customs and Quarantine have some of the toughest Custom and Quarantine laws in the world and generally parcels can get held for inspection. As soon as your exchange has been processed by us, we will send you an email letting you know that it has been sent.